Diagnostic visit
from $95
One visit, one answer in writing, and the fee comes off the work. On this make it starts with what the appliance is already telling you — a code, a blinking-light combination, or a Family Hub self check.
Miami-Dade · Broward · Palm Beach
Twelve kinds of appliance, from a French door refrigerator whose panel lights when you knock on it to a dryer with no duct at all. LG tells you more about what has gone wrong than almost any make we work on — a published code for five of its families, a blinking-light pattern on the laundry machines with no display, and a refrigerator that will hand back its last code if you hold two buttons — and reading that properly is the first thing we do, before anything is opened.
Start from the appliance
12 appliance types, and each card says what the work on that one actually involves — including the three where the maker publishes nothing at all about failures.
Three hundred and forty-seven of them are in LG's US catalog, which makes this the biggest part of what the badge sells and the biggest part of what we are called out for. LG is also the make that tells you most about itself when something goes wrong: the refrigerator carries a published code for the condenser fan, the freezer fan, the refrigerator fan, three separate sensors and the ice maker, and you can force it to show you the last one by holding two buttons. In a South Florida kitchen most of the calls are not the sealed system. They are ice, water, a fan that iced up behind the back wall, or a door that stopped sealing in air that is wet nine months of the year.
LG does not sell a standalone upright freezer in this country — its freezers are the compartment: the bottom drawer of a French door, the bottom of a bottom-freezer cabinet, the tall left side of a side-by-side, or the top of a top-freezer. That is worth saying plainly, because it decides what a failure means. A freezer that is not holding on an LG is a refrigerator failure with its own published codes — FF for the freezer fan, FS for the freezer sensor, dS for the defrost sensor — and the compartment beside it is usually the evidence.
LG does not sell an undercounter ice machine in this country. Its ice makers live inside the refrigerator — in the door, in the freezer compartment, or as the second unit that makes the round Craft Ice — and its accessory catalog carries automatic ice maker kits for cabinets that shipped without one. That is where the calls come from, and LG publishes three codes for it: IF for the ice maker fan, IS for its temperature sensor and It for its motor. Ice is the single most common thing we are asked about on this badge, and it is rarely the ice maker.
This is the narrowest page on the site, and it should be: LG's US catalog lists one wine cellar, a SIGNATURE machine, alongside the wine storage built into some of its four-door refrigerators. A wine cabinet is a refrigerator with a much narrower brief — it holds a temperature band rather than a temperature, and it is judged on how still it keeps the bottle as much as how cold. The failures follow from that: compressor cycling, a door seal, a fan, and the sensors that decide when any of it runs.
A hundred and eight in LG's current catalog, and the best-documented dishwasher on this fleet: LG publishes thirteen codes for it and names the part behind each one — inlet, outlet, temperature sensor, heater, wash motor, water level sensor, the bubble error, the vario pump and three separate errors in the heat-dry system. The two calls we take most are the two the codes describe: it will not drain, and it is not getting things clean.
The laundry side of this badge is the busiest on the site, and LG sells more shapes of it than anyone: front load, top load with no agitator, the WashTower with both machines behind one control panel, the all-in-one WashCombo that washes and dries in one drum, and the SideKick pedestal washer that lives under the main machine. Two hundred and twenty-two laundry machines in the catalog between washers and dryers. LG publishes a separate code list for each shape, and the codes do not all mean the same thing across them.
Sixty-eight dryers in the catalog, in three quite different kinds: vented electric, vented gas, and the ventless heat pump machines that condense the water into a drawer instead of pushing it outside. That last group changes what a repair is — there is no duct to blame, and the two things that fail are the condenser block and the drain the water leaves by. LG publishes codes for all of it, including the thermistor set tE1 to tE6 and the drn/OE pair that only exists on a machine with a water container.
LG's cooking catalog runs to 397 products and the ranges are the center of it: LRE for electric, LRG for gas, with slide-in and freestanding cabinets, induction tops, ProBake convection that moves the element to the back wall, and InstaView doors you knock on to light. The published code list is the F-series, and it is more useful than most because the numbers separate the upper oven from the lower one and the oven from the cooktop.
South Florida
If there is something on the display
Every code LG publishes for its US appliances, with every spelling it prints for each one, plus the blinking-light patterns for the laundry machines that have no display. Nothing here is invented, and where the maker publishes nothing there are no pages.
The first letters of a model number name the appliance
Read the exact characters. On this table the digit matters — the microwave alone publishes about fifty codes and several differ by one character.
The two shapes an LG report takes
A code on a digital display — 4C, LC, dC, SUd, C-F0.
A combination of blinking cycle lights, on machines with no display.
A mode rather than an error — OF OF, tESt, AP, Cb, dn.
The five most common on this make, and what they are really about
| 4C | Water is not arriving. Usually a tap, a kinked hose or an inlet screen, not the machine. |
|---|---|
| 5C | It cannot drain. The debris filter first, then the hose, then the pump. |
| LC | The leak sensor has found moisture in the base — long before the floor does. |
| dC | A door error on some models and an unbalanced load on others. The model number settles it. |
| OF OF | Cooling Off mode. The refrigerator is lit, responsive and deliberately not cooling. |
Every one of those has a page here carrying the other spellings LG prints for it — OE, E03 and E21 are one condition — so whichever your panel shows, you land in the right place.
Photograph the display before cutting the power. A code that has been reset is information a technician no longer has, and on a machine that blinks rather than counts, the pattern is the whole diagnosis.
All 70 codes and signalsNo codes exist for freezers, ice makers or range hoods. For those three the symptom pages are the whole diagnosis, and they say so.
How a visit goes
The model number and the code, character for character — or, on a machine with no display, exactly which lights are blinking. On a Family Hub, the list from the self check. That alone often narrows it to a part before anybody sets off.
Temperatures in both compartments, voltage at the outlet, resistance across a sensor, water pressure, real airflow at a dryer vent. Numbers go in the report, so a second opinion has something to work from.
Parts, availability and labor in writing. Nothing is ordered or fitted until you have agreed to it, and the diagnostic fee comes off the bill if you go ahead.
A countertop microwave that will not heat, or a repair that costs more than the machine is worth to you. We would rather say it on the phone than after a visit.
What it costs
46 jobs with a published starting figure and a page saying what moves it. LG's volume is the biggest single reason these numbers sit where they do — a drain pump, an inlet valve or a bake element for one is stocked at every supply house in Miami-Dade rather than ordered from anywhere.
from $95
One visit, one answer in writing, and the fee comes off the work. On this make it starts with what the appliance is already telling you — a code, a blinking-light combination, or a Family Hub self check.
from $119
The cheapest job on the site and the one that resolves the most complaints. The whole duct run, the outside flap checked while it is going, and airflow measured before and after.
from $155
The most common repair on this badge. Five cabinet layouts, five different mechanisms and no error codes published for any of them, so the diagnosis is most of the job.
from $155
After the free check, which is a mode that lights the whole panel and deliberately does not cool. We ask about it on the phone before booking anything.
from $235
The most expensive cooking job here, and the one where the free answer comes first: the underlined u is the pan rather than the appliance, nine times in ten.
from $595
The highest figure on the site, never diagnosed by elimination, and the one where we will say honestly when replacing the cabinet is the better arithmetic.
Every figure here is a starting point and a researched market band for South Florida, never a quote and never an invoice. The exact cost is confirmed after an on-site diagnostic and agreed in writing before anything is opened.
Every figure and what moves itWhere we work
59 cities and neighborhoods, each with a page saying what we actually see there. Tell us where you are when you book and we will come back with the earliest slot we can genuinely keep.
Neighborhoods people ask for by name
Coverage is the whole of Miami-Dade, Broward and Palm Beach — the pages below are the places people search for by name, not the edge of where we drive.
A photograph of the display is ideal. If the machine has no display, tell us exactly which lights are blinking — on those models that is the whole diagnosis, and it is gone once the power is cut. You get the scope and the price in writing before anything is opened.
This article is based on:
Before you call
Check for Cooling Off mode before anything else, because it costs nothing. The display shows OF OF, O FF, or temperature bars scrolling across it, and the cabinet is deliberately not cooling — it is the mode a showroom floor model runs in, and it gets switched on at home by accident. Holding the top two buttons on the left of the panel for five to eight seconds, until you hear a chime that sounds different from a single press, clears it. We have driven to houses where that was the whole visit.
It is a code. LG laundry machines without a numeric display report by blinking their indicator lights, and the maker publishes what those patterns mean for washers and for dryers. Count a full sequence and photograph the panel before you switch anything off, because that is the entire diagnosis on those models and it disappears with the power. One caution that saves service calls: the same lights also blink to show cycle status, so treat it as an error only if the machine is misbehaving as well.
It is the most common complaint on this make and it almost always has a cause upstream: the compartment is not staying cold enough, or warm moist air is reaching it — which in this climate usually means a seal. Clearing the ice buys a few weeks; finding what let the moisture in is the repair. LG does publish codes here — IF for the ice compartment fan, IS for its sensor, It for the harvest motor — and the fill tube that freezes at the mouth has no code at all, so telling us the model number and what the panel says both matter.
Look at the display for tESt or tE5t. That is demo mode: the range responds to everything and heats nothing, and on gas models the cooktop still lights, which makes it more convincing still. It is switched off through a procedure specific to your model. If it is not that, the split between bake, broil and convection tells us which element — and on a Flex Duo range, one dead cavity is usually the partition rather than anything electrical. There are 20 symptom pages here that start from what the appliance is doing rather than from a code.
It depends on the appliance far more than on its age. A countertop microwave that will not heat usually is not worth it and we will say so on the phone. A refrigerator, a range, a washer or a heat pump dryer almost always is, because LG is one of the two highest-volume makes we work on and the parts are stocked here rather than ordered. On refrigeration there is a second thing worth checking first: LG's compressor warranty follows the machine rather than the owner, and a covered cabinet is a very different number. What we will not do is give you that answer without measuring.
No. We are an independent repair company working in Miami, not affiliated with, authorized by or endorsed by any manufacturer, and we warrant our own workmanship. What we have is 70 code and signal pages, every one of them read out of LG's own US help library, and 20 symptom pages — including two appliances where the maker publishes nothing at all.